Husky Card FAQ
What should I do if my Husky Card is lost or stolen?
If your UW ID card (Husky Card) is lost or stolen and you have money in your Husky Card Account or Dining Account, immediately go to the Online Card Office to report your card lost/stolen and suspend activity on your account. You may also call the Husky Card Account & ID Center (Husky Card Office) at 206-543-7222 during regular business hours to report the card as lost or stolen.
How do I get a replacement Husky Card?
If you work or attend classes at the Seattle campus, you can go to the Husky Card Account & ID Center. Employees working at UW Bothell and UW Tacoma, UW Medical Center and Harborview Medical Center will be able to obtain Husky Cards at their respective locations. Please see our full list of ID Center locations.
What do I need to bring with me to get a replacement Husky Card?
To replace your Husky Card, bring your UW student or employee ID number and your state- or federally-issued photo identification such as your driver's license, passport, etc. We will be taking your picture for the card.
Is there a cost to replace a lost or stolen Husky Card?
A nonrefundable fee of $20 is charged for replacement Husky Cards.
My lost card included a U-PASS. How can I replace that?
There is no additional fee to replace the U-PASS. The U-PASS will be automatically active on your replacement card within 24–48 hours of obtaining the replacement. Contact UW Commuter Services for additional questions about the U-PASS.
I am an employee and still have the old version of the Husky Card. How may I obtain the new one?
You may visit a Husky Card Account & ID Center to have one printed for you. If it will be your first ORCA-capable Husky Card, there will be no charge.
If I do not like the picture on my Husky Card, can I get another one taken?
Getting a new picture will require making a new card. The replacement card will cost $20. You can get a new Husky Card with a new picture at one of our Husky Card Account & ID Center locations.
I am a UW employee or affiliate and work out of state or at a remote location. Can I still get my Husky Card?
All Husky Cards will now be issued with a photo, so you must come in person to obtain your card. You may elect to request an Out of Area card, which does not require a photo. However, Out of Area cards may not be used where the cardholder is required to swipe the card through a card reader. Requests for Out of Area cards must come from your department administrator or Payroll Coordinator.
How can I protect my Husky Card from damage?
- Do not bend your Husky Card.
- Do not punch a hole anywhere in your Husky Card.
- Keep your Husky Card in a protective holder. Scratches to the magnetic strip can damage your card. Accessories to protect your card can be purchased at the Husky Card Account & ID Center.
- Keep your Husky Card away from all magnets and cell phones.
What if I change my name?
If you are a student, you must first change your name through the UW Registrar's Office. If you are a staff member, you will need to change your name with your Payroll Coordinator. If you are both a student and an employee, you must make both changes. Once you have made these changes, please allow 24 hours before you come get a new Husky Card. In order to save you an unnecessary trip to our office, you can call us at 206-616-0689 so we can check to confirm that your name change has entered our system. Replacements due to a name change are issued at no cost as long as you bring your old Husky Card with you.
I have seen a great deal in the news lately about security and privacy issues with smart cards, and I am concerned about the security of my personal information. How will this be addressed?
No personal information will be stored on the smart chip. The chip contains a number with instructions to activate or deactivate U-PASS membership. The UW sends files that contain these numbers to the region's ORCA system. No names or UW ID numbers are included in the files. Limited trip data is also stored on the chip for the purpose of processing transit transactions or payment, but it is not associated with names or UW ID numbers.
Commuter Services will be the only office with information about who has a valid U-PASS, and we will keep this information private in accordance with the UW policy on personally identifiable information. Commuter Services will not have access to individually-identifiable trip data from the ORCA system.
ORCA readers do not respond to my U-PASS, or they give me an error message, but my card still works to swipe for door access and make purchases. What should I do?
A thin wire antenna embedded in the Husky Card assists the smart chip in communicating with ORCA card readers. This component functions independently of the card's magnetic stripe.
If the ORCA readers flash red or display "Insufficient Funds" when you hold up your card, first be sure that you are signed up for the U-PASS. Students should see a U-PASS charge on their tuition statement and staff will have needed to enroll in the U-PASS program with UW Commuter Services. Be aware that new and replacement cards take 24–48 hours to activate for use on transit. Contact UW Commuter Services if problems persist.
If the ORCA readers do not respond at all (no lights or text displayed), the U-PASS portion of the card is likely damaged or nonfunctional. Visit the Husky Card Account & ID Center for troubleshooting assistance.
The information about the ORCA smart card mentions seven transit agencies including the ferries. Does that mean the U-PASS will include the ferries?
Those who purchase the U-PASS will be able to use it for unlimited rides on King County Metro, Community Transit, Sound Transit, Pierce Transit, Kitsap Transit, or Everett Transit bus services and on Sound Transit's Link light rail and Sounder commuter trains. While the regional ORCA program allows access to ferry passes and fare payment, ferry service will not be included with the U-PASS product. Ferry riders can purchase an ORCA card or Wave2Go card for fare payment. Please visit U-PASS powered by ORCA for more information.
Husky Card Account Questions
What is the Husky Card Account?
The Husky Card Account is a declining-balance account that debits charges at on-campus merchants against deposits made by the account holder. There is no minimum balance. The account can be used for dining, parking, copying and a variety of other purchases on campus. For a complete list of locations that accept the Husky Card Account, please see Participating Locations.
How can I open a Husky Card Account?
All UW students, faculty and staff have a Husky Card. To activate your account, simply make a deposit at a payment location using cash or check, or through the Online Card Office using Visa or MasterCard ($5 minimum).
How do I close my Husky Card Account? Can I get a refund?
Husky Card balances may be refunded upon written request or via the Online Card Office. If you submit a written request, it must include your name and account number (UW student or employee ID number), along with a current mailing address. You can stop by the Husky Card Account & ID Center and complete a refund form or send us an email from your UW email account. We can be reached at email@example.com. All refunds are processed by check or refunded to the credit card used. Accounts less than $5 may be charged a service fee, up to the total amount of the existing balance. Please note that we do not permit cash refunds or withdrawals.
How do I check the balance on my Husky Card Account?
To check your real-time balance, visit the Online Card Office, call the Husky Card Office at 206-543-7222, or go to any of the payment locations on campus. You can set up your MyUW webpage to post your account balance. Please note that the balance indicated on MyUW is obtained through a download process once a day, so the balance shown will not reflect purchases made since the last download.